Frequently asked questions

What’s in my patches?

Our patches contain carefully selected ingredients such as ashwagandha, Lion’s Mane, and NAD+ precursors, combined with science-backed essentials like B vitamins. Each one is designed to provide targeted well-being benefits with precision.

How do the patches work?

Our patches release carefully selected ingredients through your skin, delivering targeted well-being benefits directly into your bloodstream over 6–8 hours. By bypassing the digestive system, they ensure a steady, controlled effect—avoiding the peaks and dips of traditional methods. It’s wellness, simplified and sustained.

How long does it take to feel the effects?

Once applied, our patches begin delivering ingredients immediately, releasing them steadily over 6–8 hours for a consistent effect. Some may notice benefits within hours (e.g., Stress Less for calm), while others, like NAD+ Longevity, may require consistent use over days to enhance vitality—results vary by individual and are most impactful when part of a balanced wellness approach.

How do I apply the patches?

Peel the patch from its backing and apply it to clean, dry, hair-free skin. Wear for up to 8 hours, then discard. Rotate the application site daily for best results.

How can I ensure the patches adhere properly?

For optimal adhesion, apply the patch to a flat, hair-free area such as the upper arm, shoulder, or lower back, avoiding spots prone to frequent movement. We recommend placing it at least 10–15 cm above the wrist or away from joints, as this helps the patch stay secure and perform effectively throughout the day.

What’s the best way to remove the patch smoothly?

To remove the patch comfortably, dampen the area with water first to lessen its stickiness, then peel it off gently. You can also apply a light layer of oil to the skin prior to removal to help ease the adhesive’s grip, making the process more comfortable.

Can I wear multiple patches at once?

Yes, you can safely wear up to three patches at the same time for up to 8 hours. We recommend combining patches with complementary benefits so they work in harmony. For example, many people pair NAD+ Longevity with Collagen Pro or Stress Less. If you choose patches with opposite effects, like Productivity and Stress Less, it usually works best to split them across day and night.

Can I shower or swim while wearing the patch?

Our patches are designed to stay secure during light water exposure, such as a quick shower, but we recommend avoiding prolonged submersion, like swimming, to ensure optimal adhesion and performance.

Can I use the patches if I have sensitive skin?

If you have sensitive skin, our patches may not be suitable—please proceed with caution. Should you notice any redness, irritation, or signs of an allergic reaction, remove the patch immediately and consult a healthcare professional.

Are your patches safe for children or teens?

Our patches are formulated exclusively for adults over 18. For the safety of children and teens, we recommend consulting a healthcare professional before use, as their unique needs may require personalized guidance.

Are your patches safe with medications or other supplements?

Our patches are formulated to deliver targeted well-being benefits, but their strength means they may interact with medications or supplements. We strongly recommend consulting your healthcare provider before combining them, ensuring they align with your individual health needs.

Are there any health considerations I should be aware of before using your patches?

Our patches are designed for adult use, but if you are pregnant, breastfeeding, on medication, or have a pre-existing medical condition, we recommend consulting your healthcare provider first. Your well-being is our priority, and a professional can provide guidance tailored to your needs.

How long will my order take to arrive?

Orders typically arrive within 3-5 business days for UK deliveries, while international orders may take 4-9 business days depending on your location. We aim for prompt delivery, but if you need assistance, email us at hello@whatsthatpatch.com —we are here to help.

Do you ship internationally?

Yes, we offer worldwide shipping with no additional customs fees or taxes. All import duties are covered by us, ensuring a seamless delivery experience with no unexpected costs. Simply place your order, and we’ll handle the rest.

How do I track my order?

Once your order ships, you will receive an email with a tracking link to monitor its journey. If you don’t see it, check your spam folder or reach out to us at hello@whatsthatpatch.com for assistance.

What is your return policy?

We offer refunds on unopened products if requested within 14 days of delivery—simply contact us at hello@whatsthatpatch.com with your order number to begin the process. We cover return shipping costs, though original shipping fees are non-refundable. For faulty, damaged, or incorrect items, notify us within 14 days, and we’ll provide a replacement or refund at your choice.

What if my product is damaged or defective?

We are sorry to hear that — let’s make it right. Email us at hello@whatsthatpatch.com within 14 days of delivery with 2–3 clear photos of the issue, and let us know if you would prefer a replacement or a refund. We will handle the process promptly and keep you updated every step of the way.

Can I change or cancel my order?

If your order hasn’t shipped, we will do our best to accommodate changes or cancellations — contact us at hello@whatsthatpatch.com as soon as possible. Once dispatched, orders cannot be modified or cancelled due to immediate processing. We appreciate your understanding.

Are your patches safe for sensitive skin?

Our patches use a medical-grade adhesive that’s generally well-tolerated, even by sensitive skin. However, everyone’s skin is different, so if you’ve had issues with adhesives in the past or think you might, we recommend testing the patch with caution first. If any irritation occurs, remove it and discontinue use.

Where should I store my patches?

Store your patches in a cool, shaded area, as indicated on the pack, to maintain their effectiveness. Avoid exposure to direct sunlight or heat to ensure they remain ready for your daily well-being needs.

Where are your patches made?

We are a UK-based company, and our patches are produced in certified facilities in China, meeting strict international standards such as ISO 13485, ISO 22716, and ISO 9001. Our supplier, the world's largest patch manufacturer with 50+ years of experience, ensures exceptional quality and consistency in every patch we create.

Are your patches cruelty-free?

Yes, all our patches are crafted without animal testing, parabens, synthetic fragrances, or harsh additives, aligning with our commitment to ethical well-being practices. We focus on delivering wellness with integrity, ensuring our products support your values.

Can I stock your patches in my store?

We’re delighted by your interest — let’s explore the possibilities. Contact us at hello@whatsthatpatch.com with your store details, and we will respond promptly to discuss next steps.

Can creators or influencers partner with you?

Yes, we are keen to collaborate with creators who share our passion for well-being and meaningful impact. Email us at hello@whatsthatpatch.com with a bit about yourself, and we will get back to you to explore opportunities.

Have additional questions?

Reach out to us at hello@whatsthatpatch.com — we will aim to respond within 24 hours.